| License #LCCT020080000103 Phone #'s: 239-262-5466 and 1-888-546-6117 Fax #: 239-417-6645 | e-Mail: Click Here |
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American Comfort Limousine is committed to providing our clients superb service. If you cannot answer your question in our FAQ’s section, please phone or e-mail us so we can answer your question promptly. Contact Us.
If I have to wait for my luggage, will I be billed for the additional time? American Comfort Limousines checks all flights arrival times routinely for delays or early arrivals. To keep our rates competitive and to serve our clients in a prompt manner it is important for our chauffeurs to remain on schedule. For domestic airport arrivals, we allow a 15 minute grace period to meet your chauffeur from the time your baggage carousel begins to dispense luggage. In addition, for pickups at residential addresses or hotels, a 15 minute grace period also applies. Any wait time that goes beyond 15 minutes will result in an hourly wait time charge billed at $15.00 per 15 minutes, which accumulates from the time of the scheduled pickup or the time the baggage carousel starts to move. How will I know when my car has arrived and who is my driver? Your uniformed driver will be holding a sign containing your name, which will make it easier for you to find him. Airports have different regulations, and we will confirm pick up locations upon receiving your reservation. What sorts of vehicles may I expect? Whether you select a sedan, SUV, or stretch limousine, you can expect a clean, late model vehicle. May I view your vehicle(s) prior to making a reservation? Yes, please make an appointment to see the vehicle(s) at our Naples office location. With so many limousine services in business, how can I find the right company? You should have peace of mind knowing that American Comfort Limousines doesn’t copy and paste the pictures of their vehicles. The vehicles you see in pictures here are the actual vehicles you can expect. You may request to see your vehicle prior to booking a reservation. Also, our company is fully licensed and insured, as well as a proud member of the National Limousine Association. How far in advance should I make my reservation? Availability changes daily, so it is best to book your reservation as soon as you have firm travel dates and times. How is my driver able to take my credit card information after my trip? We have equipped each vehicle with secure, wireless credit card processors. These machines are the same as the ones you will find at a department store or supermarket. Can I make or change a reservation with my driver? No, you must call our reservation desk. American Comfort Limousines requires that all changes, confirmations, and cancellations be called into our reservation desk at 888-LIMO-117 or 239-262-LIMO. Do you have a Guarantee of Service? After you have received your "Confirmation Number", your car is guaranteed to be there waiting for you. Reservation must be made at least 24 hour prior to the time of service and with a valid credit card. If using our online reservation system, reservations must be made at least 48 hours in advance. Where can I find your hourly rates? Please Click Here to view our hourly rates. Our rates are by the hour (BTH) 3 hours minimum everyday for sedans and SUVs. 4 hours minimum everyday for limousines. 5 hours minimum for travel outside of Naples, Marco Island, Bonita Springs, and Fort Myers. Is American Comfort Limousines fully licensed and insured? Yes, we are fully licensed and carry insurance in an amount that exceeds at least twice the amount required in any county we operate in. Are clients responsible for damage to our vehicles? Passengers are responsible for all damages. To avoid damage, smoking is prohibited in all of our vehicles. Our clients are asked to please refrain from putting their feet on bars and leaning on glassware. Do you have an alcohol policy? Alcoholic beverages are not allowed in sedans or SUVs. No person under 21 years old is ever allowed to consume alcohol. Consumption of alcohol by a minor OR any other illegal or unsafe activity would terminate the service, and the customer would be responsible for the full fare. What if I need to cancel my reservation? We have a 48 hour cancellation policy for airport and cruise port transportation, and a seven (7) day cancellation policy for hourly bookings. For airport/cruise port cancellations that are made 48 hours or more before a scheduled pickup time your original deposit amount is refunded, but a cancellation charge of $25.00 per reservation is assessed. Airport/cruise port cancellations made less than 48 hours prior to a scheduled pickup time are not eligible for a refund, and the total balance due is charged. For hourly bookings (weddings, proms, nights-on-the-town, etc) that are cancelled 7 days or more before a scheduled pickup time, there is a 50 percent cancellation charge. Hourly bookings cancelled less than 7 days before a scheduled pickup time are not eligible for a refund, and the total balance due is charged. |
| 4084 Arnold Avenue, Suite 1 and 2 , Naples, FL 34104 Phone #'s: 239-262-5466 and 1-888-546-6117 | Sitemap e-Mail: Click Here | |
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